Managing Diversity Begins With You

Course Description:

The purpose of this intermediate course is to acquire a conceptual framework with tools to manage diversity in the workplace as a way of improving service delivery, quality, and accessibility. It is expected that each participant will be able to identify their role in their own organization with respect to diversity and cultural competency and to position their organization as a leading organization in the delivery of culturally competent services.

Intended Audience:

Learning Objectives:

  • To mange workplace diversity by enhancing communication skills
  • To manage workplace diversity by enhancing conflict resolution skills with individuals and groups representing diverse cultures
  • To manage workplace diversity by enhancing awareness, acceptance, and understanding of diverse health care beliefs and practices
Sponsor: Training Source
Training Format: Online course
Publish Date: 2012

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